Shipping & Returns Policy
Effective Date: 4/7/2025
Thank you for shopping with TM Antlers. We’re committed to delivering high-quality antler chews to your door quickly and making sure you and your pup are happy with your purchase.
Shipping Policy
Processing Time
All orders are processed and shipped within 1-2 business day of purchase. Orders placed on weekends or holidays will be processed the next business day.
Shipping Time
We ship all orders via trusted domestic carriers. Standard delivery time is 2-5 business days within the United States.
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery location. Occasionally, we may offer free shipping promotions.
Order Tracking
You will receive a tracking number via email or text once your order has been shipped.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
Eligibility for Returns
We accept returns on unused antler chews within 30 days of your purchase date. For health and safety reasons, products that have been chewed, used, or altered in any way are not eligible for return or refund.
Damages & Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at tmantlers@gmail.com so we can make it right.
Return Instructions
To initiate a return:
-
Contact our support team via email, text, or phone (info below).
-
We’ll provide return instructions and the return address.
-
Once we receive the unused item, we’ll issue a refund to your original payment method.
Refunds
Refunds are issued within 5 business days of receiving your return. You will receive a confirmation email once your refund has been processed.
Return Shipping Costs
Customers are responsible for the return shipping cost unless the product originally arrived damaged or incorrect.
Contact Us
Need help with your order or have a return question? We’re here for you:
-
Email Support: [Click here to Email Support]
-
Text or Call: (541) 656-6573
